Saqamoli Plan

1. How often should I make a payment?
   The SAQAMOLI Plan is a Monthly plan, and payments for the FULL monthly subscription should be made after the two months initial payment (on the date of installation).
2. Is this a contract?
   Yes, this is a contract as per your signed agreement (Terms & Conditions).
3. What is the cancellation fee?
   Should you wish to terminate your account, the complete cancellation fee as per your signed agreement is applicable plus your current month's subscription fee.
4. Is SAQAMOLI Plan on a lease plan or outright purchase?
   Both options are available:
   • For the lease package, the total cost is $115 inclusive installation plus two months subscription
   • For outright purchase, the total cost is $329 i.e. $299 for installation plus $30 for 30 days subscription
5. What will happen when the promotion ends?
   Customers will be automatically reverted back to the initial Saqamoli plan without being communicated.
6. What happens to customers who sign up on this offer?
   Initially, they will receive a promotional offer and then revert back to the initial 12 channels without being informed.
7. Can I move to the standard plan later?
   Yes, you may move to a standard 26 channel pack as and when you want; however, you will need to come in store to complete a change application form to move you back to the Standard monthly subscription of $58.00 for 28 days or $63 for 30 days.
8. Will Sky Pacific refund installation cost if I move back to the standard plan?
   No, as this is the equipment fee which is non-refundable.
9. Where can I make payments?
   Payments can be made at any Digicel Retail Outlets, My Cash, or Courts Fiji or Sports World for instant update. Important Notice: Any payment paid at third party, the payments will take up to 48 hrs to reflect in the billing system, please ensure that payments are made well in advance.
10. Will my account number change?
    No, your existing account number remains.
11. If my bill is due today (Friday) and I want to apply for this package, will I be disconnected?
    Yes, you will be disconnected if you have no funds remaining. Should you wish to stay connected, you can make your normal monthly payment of $58 to prevent this from happening, and when your plan is changed to the $30.00 plan, you will have a credit in your account.
12. Can I request for certain channels for this plan?
    No, this is a standard plan, and channels cannot be swapped around.
13. If I have been disconnected for a few years, can I sign up for this plan? Do I get the new STB? Or what happens if I sign up and find out that the box or dish is faulty?
    You will be required to use your existing equipment; however, if faulty than you would need to log a service call and either purchase parts that are faulty or purchase the equipment outright $299. If it is just the Decoder that is not working, then the Upgrade cost of $60 as a subscription (price may change from time to time) is applicable.
14. When will my Sky Pacific services be installed?
    Services will be installed within 10-15 working days from the date of signed contract (weather permitting).
15. Is SAQAMOLI Plan a new offer or a replacement of existing sky plans?
    This is a new Sky Plan available for new and existing Sky Pacific customers.
16. How many channels does SAQAMOLI plan consist of?
    It consists of 18 Channels as a promotional offer as below, however, it has 12 channels:

    Channel #	Channels Name	Type
    037	Food Network	Cook Shows
    030	Love Nature	Documentaries
    033	Discovery	Documentaries
    022	Day Star	Faith Based
    040	Cartoon Network	Kids
    041	Nickelodeon	Kids
    012	Rialto	Movies
    054	Zee Cinema	Hindi Movies
    035	CNN	News
    023	Lifetime	TV Shows
    031	INPLUS	TV Shows
    034	Paramount Channel	TV Shows/Movies
    024	AXN	TV Shows/Movies
    021	Warner TV	TV Shows/Movies
    020	Rock Entertainment	TV Shows/Movies
    011	ESPN	Sports
    050	Zee TV	Hindi TV Shows
    004	TVWAN Sports 2	Premium Sports

17. Which channels are not included in Saqamoli Plan?
    Below are the channels not included in Saqamoli Plan; however, to redeem this, change your plan to Sky Gold @ $58 valid for 28 days:

    Channel #	Channels Name	Type
    051	Sony TV	Hindi TV Shows
    050	BBC	News
    052	Colors	Hindi TV Shows
    053	Star Plus	Hindi TV Shows
    003	TVWAN Sports	Premium Sports
    002	Premier League	Sports
    001	TVWAN Pacific	Sports
    032	Crime and Investigation	TV Shows

18. Can this new plan sign up for multi-room or Triple Play plan?
    No, this is a single plan.
19. What is the Price for the New SAQAMOLI Plan?
    $30 valid for 30 Days.
20. Does the new signup on this plan include a 2-month subscription?
    Yes, it includes a 2-month subscription.
21. Is the Subscription amount compulsory for the new Sky SAQAMOLI Plan Signup?
    Yes, the subscription amount is compulsory.
22. Is this offer applicable available in all Digicel stores?
    Yes, the offer is for all stores.
23. How can I view the Channel TV Guide?
    SKY Pacific TV guide is released weekly for all Sky Pacific channels. To access the TV guide directly from your SKY Pacific remote control, press the "EPG" button which will display individual program times. The TV guide is also accessible online via the SKY Pacific website (www.skypacific.tv) and on the Digicel Fiji Facebook page or you may dial *1515# for Digicel Subscribers and follow the prompts.
24. Who do I call if I have issues with the service?
    The Helpdesk is available for your assistance from 8 am to 12 am, 7 days a week;
    Email address: [email protected]
    Phone Contacts: 7003123
    Free call: 123 (Free for Digicel users)

Thank You!!!